Terms of Service
Terms of Service
Effective July 7, 2026
Agreement
These Terms govern access to and use of User Town, a service that turns analytics and platform-status data into a visual city experience. By using User Town, you agree to these Terms on behalf of yourself or the organization you represent.
Accounts
You are responsible for your account, authentication provider access, connected integrations, and all activity under your account. You must provide accurate information and keep credentials secure.
Connected Services
User Town may connect to analytics, status, or health-check providers that you configure. You represent that you have the right to connect those services and allow User Town to process the resulting metrics for dashboard and public city views.
Public City Links
Public city links are intended to be shareable. Anyone with a public link may view the published city, brand profile, and non-secret visualization data. Do not publish information you are not authorized to share.
Acceptable Use
You may not misuse User Town, interfere with the service, attempt unauthorized access, reverse engineer restricted parts of the service, upload malicious content, violate laws, or use User Town to infringe rights of others.
Customer Content
You retain ownership of brand assets, configuration, and other content you provide. You grant User Town the rights needed to host, process, display, and transmit that content to provide the service.
Service Changes And Availability
User Town may change, suspend, or discontinue features. The service may be unavailable from time to time due to maintenance, incidents, provider outages, or other operational reasons.
Fees
If paid plans are offered, fees, billing periods, taxes, renewal terms, and cancellation rules will be provided at purchase or in an applicable order form. Unless stated otherwise, fees are non-refundable except where required by law.
Disclaimers
User Town is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or that visualizations will perfectly represent every underlying analytics source.
Limitation Of Liability
To the maximum extent permitted by law, User Town and its operators will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill.
Termination
You may stop using User Town at any time. We may suspend or terminate access if you violate these Terms, create risk for the service, or if continued operation of an account would be unlawful or harmful.
Changes To Terms
We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify account owners. Continued use after changes means you accept the updated Terms.
Contact
For questions about these Terms, contact User Town at support@theusertown.com.