Privacy Policy

Overview

User Town turns product and website analytics into a shareable city visualization. This policy explains what information we collect, how we use it, and the choices available to account owners and visitors.

Information We Collect

We collect account information such as name, email address, authentication identifiers, workspace settings, brand details, and configuration entered in the dashboard.

When you connect analytics or status providers, we store the integration settings needed to fetch metrics. API keys and service credentials are treated as secrets and are not exposed through public city links.

We may collect basic usage, device, log, and diagnostic information to operate, secure, and improve the service.

Analytics And Status Data

User Town processes aggregated product metrics such as total users, active-user percentage, and platform status. Public city pages are designed to expose visualization output and non-secret brand/profile information only.

You are responsible for ensuring that the analytics sources you connect are permitted for this use and do not send unnecessary personal data to User Town.

How We Use Information

We use information to provide the dashboard, generate public city views, authenticate users, save configuration, fetch connected metrics, troubleshoot issues, prevent abuse, and communicate service-related updates.

Sharing

We do not sell personal information. We may share information with service providers that help us host, authenticate, store, monitor, or operate User Town, and when required by law or to protect the service and users.

Security

We use reasonable technical and organizational safeguards for account data and integration secrets. No system is perfectly secure, so account owners should rotate provider credentials if they suspect unauthorized access.

Retention

We retain account and configuration data while an account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Account owners may request deletion where applicable.

Your Choices

You can update brand settings, remove integration credentials, change public links by changing brand configuration, or stop using connected providers from the dashboard. You may also contact us to request access, correction, or deletion where applicable law provides those rights.

Children

User Town is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. If changes are material, we will take reasonable steps to notify account owners.

Contact

For privacy requests or questions, contact User Town at support@theusertown.com.